₹199 flat fee. Free on orders above ₹5,000.
₹399 flat fee. Available for select pin codes.
Add a personalised note at checkout. ₹99 extra.
We accept returns within 7 days of delivery for eligible items. Items must be unworn, unwashed, and in their original condition with all tags attached.
Email us at hello@sarasutra.in within 7 days of delivery with your order number and reason for return. We will respond within 24 hours.
Pack the item securely in its original packaging with all tags intact. Ship it to our address using any reliable courier. We recommend using a tracked service.
Once we receive your return, our team inspects the item within 2 business days to ensure it meets our return conditions.
Approved refunds are processed within 5–7 business days to your original payment method. Exchanges are dispatched within 3 business days of approval.
Items that are unworn, unwashed, and have all original tags attached are eligible. Sale items, customised pieces, and innerwear are non-returnable.
We sincerely apologise. Please email us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or full refund immediately.
Yes, size exchanges are available subject to stock. If your size is unavailable, we will issue a store credit valid for 12 months.
Currently we accept prepaid orders only via UPI, credit/debit cards, and net banking. COD is not available at this time.
A tracking link is sent to your email once your order is dispatched. You can also contact us at hello@sarasutra.in for updates.